I think I’m being cheated. What do I do?
We regret that you have been exposed to suggesting fraud. If you do not hear anything from that person within a reasonable time, we advise you to report the matter to the police as soon as possible. If you or the police send us the reference number in the e-mail in response to this matter, we will be able to assist police with the investigation and suspend advertiser. Note that any e-mail must contain either HWEHWE reference code or email address of the seller / buyer so we can easily identify that user. It’s also nice if you could send us information about the advertiser firstname.lastname@example.org. With this information we think of all the details you have about the advertiser, such as name, account number, money was paid into or phone number and e-mail you have been in contact with the advertiser.
To claim the money back directly from the seller. This can be done independent of any criminal proceedings against the seller, and increases the likelihood that you’ll get your money back.
HWEHWE.com.gh in general, we work continuously to improve the safety of our users. All ads on market needs, for example through a preflight, where we stop ads for suspected fraud or other violations. We have also developed a payment service – HWEHWE payment guarantee – where the purchase price will remain on a closed account to the buyer received the item. Using HWEHWE payment guarantee reduces the likelihood of being cheated considerably and we recommend all our customers to take advantage of this if one cannot meet the seller physically. We hope that these and other measures, as well as an ongoing collaboration with the police and public authorities, will help to make HWEHWE.com.gh to a safe and secure site for all our users.